Privacy Policy

This Privacy Policy explains how we collect, use and protect personal information when you use services provided by Lightning Box. We respect your privacy and set out here the types of information we gather, how it is processed, how we keep it secure and the choices available to you about your data.

Types of data we collect

We collect information that helps us create and manage your account, process transactions and maintain site security. Data falls into three main categories: personal data, technical data and transactional data.

Personal data

Personal data includes name, date of birth, contact details and identity documents where verification is required. This data is used to confirm eligibility to use our services and to help prevent fraud.

Technical data

Technical data covers device information, IP address, browser type, operating system and usage logs. We use this information to deliver content, maintain performance and diagnose issues across desktop and mobile.

Transactional data

Transactional data records deposits, withdrawals, wagers and game activity recorded by the hosting operator. This information is needed to process payments, resolve disputes and meet record-keeping requirements.

How we use your information

Your information is used to create and manage accounts, process payments, provide customer support, detect and prevent abuse and to comply with legal obligations. We also use aggregated or anonymised data to improve services and troubleshoot technical problems.

Data protection practices

We apply reasonable technical and organisational measures to protect data from unauthorised access, alteration or loss. Access to personal data is limited to personnel and service providers who need it to perform their duties. Where third parties process data on our behalf, we require appropriate safeguards.

Cookies and tracking technologies

We use cookies and similar technologies to provide core site functionality, remember preferences and measure site usage. You can manage cookie settings through your browser, but disabling certain cookies may affect site features.

User rights

You have rights to access, correct and request deletion of your personal information where applicable. You may also request restrictions on processing or object to certain uses of your data. Requests are handled in line with applicable data protection rules.

Access, correction and deletion

To access, correct or delete your information, contact the operator or service hosting your account. We will respond to verifiable requests and may retain limited records where required for legal or operational reasons.

Information sharing and third parties

We share personal information with third-party service providers for hosting, payment processing, identity verification and analytics. Information may also be disclosed where required by law or to protect our rights. Our platform, referred to as LightningBox in some materials, integrates with a number of authorised partners to provide these services.

Privacy policy updates

We may update this policy from time to time to reflect changes in our practices. Material changes will be posted on this page with an updated effective date. Continued use of the service after changes indicates acceptance of the revised terms.