Contact Our Team
If you need help with Lightning Box games, our support team is available to assist with questions, account-related issues, technical concerns or general feedback. We work with licensed UK operators and can guide you through gameplay, deposits or verification steps, and partners. For title-specific queries about a slot or a technical fault, mention the game name so the LightningBox team can investigate quickly. Our advisors will reply promptly and can escalate issues to the studio or your operator where needed.
| Department | Contact |
|---|---|
| Customer support | [email protected] (accounts, technical, general feedback) |
| General enquiries | [email protected] (operator & licensing enquiries) |
| Affiliate enquiries | [email protected] (partnerships, marketing and events) |
| Phone | +44 20 7946 0832 (calls during working hours) |
| Working hours | Mon-Fri, 09:00-18:00 (email replies outside hours) |
Support via Email
Email is our preferred method for detailed requests, account issues or cases that require documents or explanations. Please email [email protected] with a clear subject line and include your full name, account ID and up-to-date contact details to avoid delays. Providing these helps us assess your case quickly and may speed up any document checks we need to carry out.
Contact Form
Response Time
Our support team aims to respond quickly: most enquiries are answered within one business day. Simple account and payment questions are usually resolved faster, while complex cases such as verification or technical investigations may take longer depending on their nature. If you need a faster update, please contact [email protected] and we will prioritise where possible.
Feedback
We’d love to hear from you. Please share any feedback, suggestions or ideas to help improve the site. All messages are read and reviewed carefully by our team and used to shape updates, fix issues and improve the overall user experience. Your input helps us prioritise features and resolve problems faster. Thank you for taking the time to tell us what you think.